Terms & Conditions

General Terms

The Company has the right, at any time and for any reason:

• To cancel a tour package or tour component before departure. If it does so, its liability shall be limited to refunding all money paid by the Tourist towards that tour package or component.
• To amend, alter, vary or withdraw any tour, holiday, excursion or facility it has advertised or published, or to substitute a hotel of similar class if deemed advisable or necessary. In either case, the Company shall not be liable for damages, additional expenses or consequential loss suffered by the Tourist or Group. No person other than the Company, in writing, has authority to vary, add to, amplify or waive any description, representation, term or condition set forth herein, in the Company's brochure, or in other terms and conditions relating to the tour booked by the Tourist.

Star Classification of Hotels

Hotel star classifications (5-star, 4-star and so on) are provided to the Company by the supplier of the hotel travel component. The Company endeavours, in good faith, to validate and authenticate this information, but cannot be held liable for incorrect or inaccurate information supplied to it. Descriptions, photographs, sketches and amenity or facility lists are also provided by the supplier of the hotel travel component.

Baggage Allowance

Generally, one suitcase not exceeding 20 kg on international flights and 15 kg on domestic flights, plus one piece of cabin baggage not exceeding 7 kg, is permitted. Always check with the specific airline, overseas tour operator or transporter, as allowances may vary. As a common practice, one piece of luggage should have linear dimensions (length + height + width) not exceeding 45 inches.

The transporter may charge extra for excess baggage. Compensation for lost or late-delivered baggage is subject to the conditions laid down by the airline, overseas tour operator or hotel. The Company will not be liable for late delivery or loss of baggage, whether caused by an airline, tour operator, hotel or any other party.

Meals

The number of meals, including breakfast, corresponds to the number of nights booked at the hotel. Hotels do not provide breakfast on the day of arrival. The Company reserves the right to change meal arrangements if circumstances make it necessary. Meals are preset and menu choice may not be available.

Transfers & Transportation

• Packages: Where transportation is provided on a Seat-in-Coach (SIC) basis, it is shared.
• Sightseeing tours: Transportation is shared on a Seat-in-Coach basis or provided by private vehicle, depending on the tour or option booked.
• Airport transfers: Transportation is shared on a Seat-in-Coach basis or provided by private vehicle, depending on the transfer option booked.

Currency

The Company suggests that Tourists or Groups carry holiday spending money partly in currency and partly in traveller's cheques, and arrange this at least one week before departure. Traveller's cheques can be replaced if stolen or lost, subject to the issuer's terms, and may be cashed for a service charge. The Company will not be responsible for loss of currency or exchange value.

Mode of Payment

For your convenience, Fragrant Travel offers the following payment options for Indian and international travellers, subject to payment provider availability and applicable regulations.

Payments for Indian Travellers

• UPI Payments: Google Pay, PhonePe, Paytm and other supported UPI apps.
• Bank Transfers: NEFT, RTGS and IMPS.
• Debit and Credit Cards: Payments through supported domestic card networks and payment gateways.
• Cash or Cheque: Accepted subject to company policy and payment verification.

Payments for International Travellers

• International Bank Transfer: SWIFT / international wire transfer, subject to bank requirements.
• International Debit and Credit Cards: Visa, Mastercard and other supported card networks.
• PayPal: Available where supported for the relevant business account, country and transaction.
• Secure Online Payment Links: Payment links through supported payment gateways.

Payments for Travel Agents & Corporate Partners

• Indian Partners: NEFT, RTGS and IMPS bank transfers.
• International Partners: SWIFT / international wire transfers.
• Invoice-Based Payments: Payments against invoices according to agreed booking and credit terms.

Important: Cheque payments, where accepted, should be made at least one week before the required document delivery date and are subject to clearance. International payments and outbound tour package payments must comply with applicable RBI, Government of India, foreign-exchange and tax regulations. Any applicable bank charges, currency conversion fees and payment processing fees will be communicated where relevant.

Liability

The Company acts as a booking agent for overseas tour operators and travel-component suppliers and operates as a travel agent only. Brochure information is made as accurate as possible and descriptions refer to amenities normally available; circumstances may change because of events beyond the Company's control. Major roadwork or natural calamities may require route changes. Where the Company knows of such changes sufficiently in advance, it will notify the Tourist or Group.

The Company does not control or operate airlines, shipping companies, coaches, hotels, transport providers or other facilities and services included in a tour package. As it selects and coordinates travel components, the Company shall not be liable for injury, death, loss, service deficiency or damage caused by an act or omission of the management, employees or independent contractors of airlines, shipping companies or other suppliers.

Cancellation Policy

Refunds are made in the same currency used for payment and without interest. The Company does not assume responsibility for differences in local-currency value caused by exchange-rate fluctuations. Cancellation requests must be submitted formally in writing. Requests are acted on during working days, excluding Saturdays, Sundays and national holidays.

Cancellation timelines and refund

• Star Cruises cancellations are subject to Star Cruises cancellation rules.
• Hotel booking cancellations are subject to the hotel's or supplier's cancellation rules.
• Flight booking cancellations are subject to the airline's cancellation rules.
• A minimum 10% service charge applies when tour or travel services are cancelled after booking, irrespective of the cancellation slabs above.
• If a trip is cancelled after it has commenced, any refund is limited to the amount recoverable from the hotels used. No refund responsibility is accepted for unused hotel accommodation, chartered transportation or missed meals.
• Special train journeys, including Palace on Wheels, Royal Rajasthan on Wheels, Deccan Odyssey, Golden Chariot, Indian Maharaja and Maharajas Express, have a separate cancellation policy, which will be advised when required.
• No refund is made for bookings during the high peak season from 20 December to 15 January.

Refund Process

Refunds for unused or unutilized services that were paid for and cancelled in advance are calculated according to the cancellation policy above. The refund is made to the person who paid the Company. Processing may take 2–4 weeks due to banking procedures. If a refund is made to a credit card or bank account, bank charges are deducted from the refund amount.

Jurisdiction

All disputes relating to tours and travel, travel-related services, adventure activities conducted by the Company, and any claim arising from them are subject to the jurisdiction of Noida, India only.

Important Travel Caution

Tour packages and travel components may involve considerable walking and physical activity, long travel hours, and activities such as speedboat rides, balloon rides and other adventure sports suitable only for medically and physically fit persons. The original policy advises people requiring special care or with medical concerns to assess their suitability before travelling. Medical assistance may not be available during some tours. Travellers should also note that luggage assistance may not be provided and some tourist products may have stairs without elevators or escalators.

Travellers who undertake a tour at their own volition and risk are advised to ensure they are medically fit and consult a registered medical practitioner where appropriate. The original policy states that Fragrant Travel is not responsible for medical complications arising during a tour.

Standard Booking Procedure (Offline Bookings)

Bookings made within 10 days of travel

100% of the tour package or tour-component cost must be paid when the booking process is undertaken. Amendments or cancellations are chargeable according to the cancellation policy.

Bookings made 10–20 days before travel

75% of the tour package or tour-component cost must be paid when the booking process is undertaken. Amendments or cancellations are chargeable according to the cancellation policy. The balance is required at the time of booking confirmation.

Bookings made more than 20 days before travel

50% of the tour package or tour-component cost must be paid when the booking process is undertaken. Amendments or cancellations are chargeable according to the cancellation policy. The balance is required at the time of booking confirmation.

Guaranteed-booking tour components

Where a tour component requires guaranteed booking under stipulated conditions, 100% of the tour package or component cost must be paid at the time of booking. The original policy states that cancellation is not allowed once the booking is made, even if a short payment has been made, and the full amount remains payable whether or not the Tourist travels.

Fog & Weather Alert

The Company will not be liable for refunds, compensation or claims arising from a shortened tour, cancellation, route change, postponement or delay of an airline for any reason, including fog or bad weather. Tickets and packages are issued subject to the conditions stated herein.

Acceptance of Terms

A guest's acceptance or signature on the booking form signifies acceptance of these Terms & Conditions. If one person signs “I ACCEPT” on behalf of other group members, the original policy treats this as authorization from those members; the signing person must list the names of the group members under their own name.